Shipping options
Standard delivery (5-10 days) - $8
Expedited delivery (3-4 days) - $10
Express delivery (1-2 days) - $15
International shipping rates vary by country.
Returns and Refunds
Please note that all items are FINAL SALE.
If you purchased an item at full price, you are able to exchange or receive store credit only.
Please email info@prettyinparis.net with any items you wish to exchange. Be sure to include in the email which items you are sending back, which items you wish to exchange for, or if you would prefer store credit. All items must have the original tags attached and in its original condition. Exchanged items must have no visible signs of wear or use.
Who is responsible for return shipping?
The customer is responsible for paying the return shipping cost. However, if you received the incorrect item, or the item arrived damaged, we will cover the return shipping cost.
How do I change or cancel my order?
Please email Info@prettyinparis.net as soon as possible.
We can make changes to your order or cancel as long as your order did not already ship.
PARKING ADDRESS
Eagle Mountain Lake
9216 Live Oak Lane
Fort Worth Texas 76179
Parking is FREE. You can park in any open space along the Marina. Please be advised that the Marina has heavier than normal traffic on the weekends. Traffic is the heaviest during lake events, such as The Annual Tie Up, Memorial Day Weekend, Fourth of July, etc. Early arrival highly suggested during those times.
Photoshoot & Video Shoot Inquiries
For inquiries, please reach out to us at Info@prettyinparis.net.
When contacting us, please specify whether you would like the boat to be sailing or stationary, along with the number of hours and the number of people in your group. Pricing details can be discussed through email or with our customer care team. A contract will be finalized once your booking is complete. Thank you!
Bad Weather?
Please email info@prettyinparis.net or call the customer service number.
If severe weather occurs, the one time courtesy reschedule will apply.
At the time of cancellation, a future date must be selected.
Low water can change the layout of the lake, including submerged obstacles that may not normally be visible. Rarely, but at times, the entire Eagle Mountain Lake and docking facilities may be temporarily closed or limited in accessibility due to the water levels. If this occurs, we will reschedule your booking to your desired date. Ensuring safety is our top priority, and we want you to have a seamless and enjoyable experience on the water.
Please understand our time is valuable! If you cancel within 48 hours, and it is not weather related, there are no refunds.
Want to bring additional people to your private experience?
Please email Info@prettyinparis.net as soon as possible. Depending on the experience booked, an additional fee will be required and discussed.
Private Booking (2 People)
Want to bring additional people to your group booking?
Please email Info@prettyinparis.net or call to inform us. Every person must sign a waiver and cannot board the boat until it is complete. As long as you are not at the capacity limit, you can add as many people as you'd like.
Group Booking (10-16 People)
Cancellation
Please email Info@prettyinparis.net or call the customer service number as soon as possible.
We understand life happens. You can receive a one time courtesy reschedule if you request a reschedule at least 48 hours before your reservation time. The one time courtesy reschedule must be redeemed within 14 days from the reschedule day.
Please understand our time is valuable! Our team take a lot of time and effort to prep for your booking.
Your understanding helps us maintain our schedule and allows us to serve all our customers effectively.
If you cancel within 48 hours, there are no refunds.
Running Late?
Please plan ahead to make sure you allow yourself time to find us and park your vehicle. Please notify us via email or phone if you are running late to assure that it is not mistaken as a no call no show. Please be advised that your time will still start at the designated start time end at the time that was booked. You can always add time. (See additional time tab)
Additional Time
Please call customer care or inquire by email. There is no other way to book for more time, as bookings are made in advance. It is only possible to be accommodated the day of, if there aren't any bookings after you.
The rate is $75 per half hour or
$300 for 2 hours
$425 for 3 hours
$550 for 4 hours
Please call or email Info@prettyinparis.net.
We can make changes and add to your order up to 24 hours before your reservation, depending on what you would like to add. It is very hard to make changes the day of, as we have to prep several hours in advance depending on the booking.
Need to add something last minute?
Boat Captains
To ensure a safe and enjoyable experience for everyone, we kindly ask that you please be courteous and attentive to our boat captain’s instructions during your trip. Their guidance is essential for your safety and the smooth operation of the boat. We want to ensure a pleasant experience for all guests; however, please note that any belligerent behavior will not be tolerated and may result in your booking being cut short or canceled.